Sr. Customer Success Manager

We’re a SaaS technology startup based in San Francisco. SalesHood is founded by experienced Silicon Valley executives with proven track records in building revenue generating businesses. We help companies grow top-line revenue faster; simplifying and automating sales productivity with next generation sales collaboration, content sharing, training and onboarding. We’re creating a new market category and growing fast. For over three years, we’ve been delivering revenue results and transforming how our customers, RingCentral, Docusign, TriNet, Domo and FinancialForce (to name a few) improve time to ramp and time to revenue.

Description:

Here’s an opportunity for a Customer Success professional with strong account management experience and a proven track record exceeding revenue goals and driving up customer loyalty. As a Customer Success Manager, you’re entrusted with the relationships and commercial well-being of SalesHood’s customers. You’re responsible for making sure that our customers are consistently realizing quantifiable business results. The Customer Success Manager position is a quota carrying position. Your experience identifying business problems and working cross-functionally to deliver solutions, as well as building relationships with key decision makers within the current accounts will be crucial to your success.

Requirements:

Be the single point of contact for our customers and own renewals for these customers
Work with customers to understand their business needs and propose solutions to solve top revenue challenges
Maintain a high retention rate, ensure on-time renewals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
Cultivate deep relationships with high growth potential customers
Conduct regular business reviews
Work closely with Sales Directors to build account plans to expand business to other groups and roles

Experience:

5+ years in a Customer Success, Relationship Management, Account Management, or similar role at SaaS B2B technology
Experience working with Executive Leadership and Enterprise Accounts
Sales enablement experience is a plus
Proven track record of building great customer relationships and achieving high retention, amazing customer satisfaction scores, and customer loyalty
Analyze and present business case summaries to business leaders
Solid understanding of business processes and project management
Excellent teamwork and collaboration skills
Results oriented, high energy, and self-motivated
Passion for continuous learning and able to navigate in fast-paced, dynamic environment
Fearless about learning and adopting new technology
Exceptional communication skills, highly organized, collaborative and detail oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals

Applicants must be legally authorized to work in the United States.

To apply for this role, submit your resume here.