SalesHood - Sales Enablement Platform

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Sr. Customer Success Manager

We’re a SaaS technology startup based in San Francisco. SalesHood is founded by experienced Silicon Valley executives with proven track records in building revenue generating businesses. We help companies grow top-line revenue faster; simplifying and automating sales productivity with next generation sales collaboration, content sharing, training and onboarding. We’re creating a new market category and growing fast. For over three years, we’ve been delivering revenue results and transforming how our customers, RingCentral, Docusign, TriNet, Domo and FinancialForce (to name a few) improve time to ramp and time to revenue.

Description:

Here’s an opportunity for a Customer Success professional with strong account management experience and a proven track record exceeding revenue goals and driving up customer loyalty. As a Customer Success Manager, you’re entrusted with the relationships and commercial well-being of SalesHood’s customers. You’re responsible for making sure that our customers are consistently realizing quantifiable business results. The Customer Success Manager position is a quota carrying position. Your experience identifying business problems and working cross-functionally to deliver solutions, as well as building relationships with key decision makers within the current accounts will be crucial to your success.

Requirements:

  • Be the single point of contact for our customers and own renewals for these customers
  • Work with customers to understand their business needs and propose solutions to solve top revenue challenges
  • Maintain a high retention rate, ensure on-time renewals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
  • Cultivate deep relationships with high growth potential customers
  • Conduct regular business reviews
  • Work closely with Sales Directors to build account plans to expand business to other groups and roles

Experience:

  • 5+ years in a Customer Success, Relationship Management, Account Management, or similar role at SaaS B2B technology  
  • Experience working with Executive Leadership and Enterprise Accounts 
  • Sales enablement experience is a plus
  • Proven track record of building great customer relationships and achieving high retention, amazing customer satisfaction scores, and customer loyalty 
  • Analyze and present business case summaries to business leaders
  • Solid understanding of business processes and project management 
  • Excellent teamwork and collaboration skills
  • Results oriented, high energy, and self-motivated
  • Passion for continuous learning and able to navigate in fast-paced, dynamic environment
  • Fearless about learning and adopting new technology
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help our customers reach their goals

Applicants must be legally authorized to work in the United States. 

To apply for this role, submit your resume here.