Omada Health is a virtual-first care company that helps people manage chronic conditions like diabetes, hypertension, and musculoskeletal pain. Omada has used SalesHood since 2016 to get its people ready, from the health coaches who work with members to the commercial team that sells to employers and health plans.

Health coaches take their required training and knowledge checks in SalesHood, so every coach works from the same standard. On the commercial side, new hires follow onboarding paths built for their role and certify on their value story and demo in their first 60 days. Before certifying, they practice in AI role plays built to the same standard they’ll be scored against, so they walk in ready.

“When we onboard an employee, they have a steep learning curve,” Bill Dougherty, Chief Information Security Officer says. “HIPAA, the healthcare economy, our suite of programs, they have to learn a lot. SalesHood has proved a very effective partner, one that’s solved a huge problem for us by getting our employees up to date quickly.”