SalesHood helps companies grow top-line revenue faster; simplifying and automating sales productivity with next generation sales collaboration, content sharing, training and onboarding. We’ve been delivering revenue results and transforming how our customers like RingCentral, Docusign, TriNet, Domo and FinancialForce improve time to ramp and time to revenue.
Here’s an opportunity for a Customer Success professional with strong account management experience and a proven track record exceeding revenue goals and driving up customer loyalty. As a Customer Success Manager, you’re entrusted with the relationships and commercial well-being of SalesHood’s customers. You’re responsible for making sure that our customers are consistently realizing quantifiable business results. Your experience identifying business problems and working cross-functionally to deliver solutions, as well as building relationships with key stakeholders and decision makers within the current accounts will be crucial to your success.
Be the single point of contact for our customers and nurture relationships and outcomes with proven sales enablement programs and practices
Work with customers to understand their business needs and propose solutions to solve top revenue and performance challenges
Maintain a high net retention rate; work with Renewal Account Manager to ensure on-time renewals and identify and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
Cultivate deep relationships with high growth potential customers
Monitor account health on an ongoing basis and conduct regular business reviews to help customers optimize their use and value of SalesHood
5+ years working experience in customer-facing role at SaaS B2B technology
4+ years in a Customer Success role
1+ years sales enablement experience
Proven track record of building great customer relationships and achieving high retention, amazing customer satisfaction scores, and customer loyalty
Highly consultative with savvy business acumen across multiple business models
Understand and utilize the power of relationship building
Analyze and present business case summaries to business leaders
Solid understanding of business processes and project management
Excellent teamwork and collaboration skills
Results oriented, high energy, and self-motivated
Passion for continuous learning and able to navigate in fast-paced, dynamic environment
Fearless about learning and adopting new technology
Applicants must be legally authorized to work in the United States.