SalesHood - Sales Enablement Platform

< Return to Job Openings

Customer Success Manager

SalesHood helps companies grow top-line revenue faster; simplifying and automating sales productivity with next generation sales collaboration, content sharing, training and onboarding. We’ve been delivering revenue results and transforming how our customers like RingCentral, Docusign, TriNet, Domo and FinancialForce improve time to ramp and time to revenue.

Description:

Here’s an opportunity for a Customer Success professional with strong account management experience and a proven track record exceeding revenue goals and driving up customer loyalty. As a Customer Success Manager, you’re entrusted with the relationships and commercial well-being of SalesHood’s customers. You’re responsible for making sure that our customers are consistently realizing quantifiable business results. Your experience identifying business problems and working cross-functionally to deliver solutions, as well as building relationships with key stakeholders and decision makers within the current accounts will be crucial to your success.

Requirements:

  • Be the single point of contact for our customers and nurture relationships and outcomes with proven sales enablement programs and practices
  • Work with customers to understand their business needs and propose solutions to solve top revenue and performance challenges
  • Maintain a high net retention rate; work with Renewal Account Manager to ensure on-time renewals and identify and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)
  • Cultivate deep relationships with high growth potential customers
  • Monitor account health on an ongoing basis and conduct regular business reviews to help customers optimize their use and value of SalesHood

Experience:

  • 5+ years working experience in customer-facing role at SaaS B2B technology  
  • 4+ years in a Customer Success role
  • 1+ years sales enablement experience
  • Proven track record of building great customer relationships and achieving high retention, amazing customer satisfaction scores, and customer loyalty 
  • Highly consultative with savvy business acumen across multiple business models
  • Understand and utilize the power of relationship building 
  • Analyze and present business case summaries to business leaders
  • Solid understanding of business processes and project management 
  • Excellent teamwork and collaboration skills
  • Results oriented, high energy, and self-motivated
  • Passion for continuous learning and able to navigate in fast-paced, dynamic environment
  • Fearless about learning and adopting new technology

Applicants must be legally authorized to work in the United States. 

To apply for this role, submit your resume here.