Customer Success Manager

Customer Success Manager

Are you an enthusiastic, customer-focused professional with a deep understanding of sales enablement and a passion for helping clients succeed? If so, we want you to join our team as a Customer Success Manager. In this role, you will be an integral part of our customer success team, responsible for ensuring our clients realize the full potential of our Sales Enablement Platform.

Key Responsibilities

• Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient implementation of our Sales Enablement Platform with accelerated time to value
• Account Management: Build and maintain strong, long-lasting relationships with champions and executive sponsors, serving as the primary point of contact for their needs and inquiries
• Enablement Expertise: Leverage your in-depth knowledge of sales enablement strategies and best practices to provide valuable guidance and recommendations to clients
• Account Optimization: Analyze client usage data and performance metrics to identify opportunities for improvement and proactively recommend strategies for optimization
• Training and Education: Develop and deliver ongoing client training sessions and workshops, to ensure clients are up to speed on latest product enhancements and proficient in using SalesHood effectively
• Issue Resolution: Act as a liaison between the client and our internal teams to address and resolve any client concerns, issues, or technical challenges
• Renewals and Upselling: Collaborate with the sales team to identify opportunities for upselling and support of renewals, ensuring client retention and revenue growth
• Product Feedback: Gather client feedback and requirements to provide insights to the product development team for platform enhancements

Experience

• Bachelor’s degree in a relevant field, or equivalent work experience
• Proven experience as a Customer Success Manager, Account Manager, or similar role in the SAAS industry
• Strong knowledge of sales enablement strategies and practices
• Excellent interpersonal and communication skills
• Demonstrated ability to build and maintain strong client relationships
• Data-driven and analytical mindset with the ability to leverage data to drive client success
• Strong problem-solving skills and the ability to think critically
• Experience in delivering training or presentations to clients
• Self-motivated and capable of working independently and as part of a team.
• Familiarity with SAAS technologies, Customer Success and CRM platforms.

Applicants must be legally authorized to work in the United States.

To apply for this role contact Josh Cruickshank via email or LinkedIn. You can also submit your resume here.