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About SalesHood
SalesHood is a leading sales enablement platform that helps companies drive revenue growth through learning, coaching, content management, and innovative Client Sites. Our platform empowers sales teams with the tools they need to learn faster, collaborate effectively, and close more deals. We are looking for a Technical Writer to join our Product Team and help us create and maintain high-quality documentation that enhances user experience and product adoption.
About the Role
As a Technical Writer at SalesHood, you will play a crucial role in developing and maintaining user-friendly documentation, including knowledge base articles, product guides, FAQs, and release notes. You will work closely with our Product, Customer Success, and Support teams to ensure that our customers and internal stakeholders have clear, accurate, and up-to-date information on how to use our platform effectively.
What You’ll Do
- Develop and maintain high-quality documentation, including user guides, knowledge base articles, troubleshooting guides, and FAQs.
- Collaborate with Product Managers, Engineers, and Customer Success teams to gather information and ensure documentation accuracy.
- Translate complex technical concepts into clear, concise, and user-friendly content.
- Continuously update and improve documentation based on product updates, customer feedback, and analytics.
- Ensure consistency in style, tone, and structure across all documentation.
- Assist in creating release notes and product updates for customers.
- Manage version control of documentation to maintain accuracy and relevance.
- Maintain structured workflows and templates for scalable documentation.
What We’re Looking For
- 3+ years of experience as a technical writer, preferably in SaaS or enterprise software.
- Strong ability to distill technical information into clear, actionable content.
- Experience with Zendesk
- Basic understanding of HTML, Markdown, or CMS tools.
- Excellent communication and collaboration skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Bonus Points For
- Experience with API documentation and developer-focused content.
- Familiarity with Playwright or Cucumber for test documentation.
- Knowledge of AI-driven documentation tools.
At SalesHood, we are committed to fostering a culture of learning, collaboration, and innovation. If you’re passionate about creating exceptional documentation and helping users succeed, we’d love to hear from you!