First 90 Days In A Sales Enablement Role
- by Elay Cohen
- April 10, 2018
SalesHood - Sales Enablement Platform
If you’re new to the role of sales enablement or in your first ninety days in a new sales enablement role, here’s a list of fifteen activities I would do if I were you:
#1: Talk to as many salespeople and sales managers as you can to understand what’s really going on in their territories and deals.
#2: Sit on real sales calls with customers and prospects to hear what buyers are saying. It’s great to hear how the current pitch is received and how salespeople handle objections. Sit in on calls with customer success people too. We encourage you to talk directly with customers to understand their problems, issues, ideals, and motivations.
#3: Interview top performers to find out why and how they’re winning. Have them walk you through their winning deals too. Review their emails and other sales artifacts. They are gold.
#4: Do competitive loss reviews to understand why you’re losing deals.Don’t just do deal win reviews to find out why you’re winning. We all learn so much from our losses.
#5: Meet with leadership to understand their priorities and goals. Staying aligned with top executives is the way to stay relevant and current. Have the mindset to solve problems that are at the top of the list of your company’s priorities.
#6: Roll out a video pitch challenge or customer storytelling contest to explore team engagement, confidence, and competence. Doing this will also create a crowdsourced database of best practices. It’s a win-win and a quick organizational win for enablement professionals too. Most company cultures don’t do social learning well, so starting small is a great way to get started. Make your first one fun and short.
#7: Meet with subject matter experts like product managers, product marketing, competitive experts, marketing, and customer support to understand content strategies, product usage, and product release calendars.
#8: Set up a monthly all hands call co-hosted by you and your sales leader to set a new tone and cadence of communications.
#9: Partner with sales operations to map out your sales process, sales metrics, and KPIs. If the sales process is already written down, even better. Check with salespeople and sales managers to sure it’s current and relevant.
#10: Crowdsource a list of sales conversations like pitches, and objections to overcome that move the needle in a sales process. These become future training and certification assets.
#11: Sit in and observe how managers coach their teams in one-on-one coaching sessions. Also try and observe how managers run their weekly team meetings. Manager enablement is key and it’s all too often not part of an overall enablement strategy.
#12: Evaluate the current sales technology stack to ensure the systems match the needs of the go-to-market strategy. That said, don’t spend your first ninety days working on RFPs (requests for proposals) and doing system evaluations for information gathering. Build your plan first.
#13: Build a training and content plan by role. In your first ninety days, it’s not expected that these plans are final especially one for new hire onboarding. It’s better to create draft versions that are socialized with leaders and stakeholders.
#14: Present your findings to your leadership. Documenting what you learned and sharing with leadership to review will help secure executive buy-in for your vision and plan.
#15: Build a vision statement outlining your team’s charter. Create a plan with metrics that’s aligned with your company’s top priorities. Make your vision broadly known across your company.
With so many competing priorities and initiatives, enablement leaders in a new job can quickly enter into a phase of being overwhelmed, ineffective, and complacent. I hope this list gives you focus and direction to be a transformational enablement leader.
Here’s a little secret. After writing sharing list and collecting a lot of feedback from some very experienced enablement leaders, even some of the most experienced professionals I know haven’t done what I’m recommending people do in their first ninety days on the job. Do what makes sense for you and your organization. Good luck in your first ninety days in your new sales enablement role. Let us know how we can help you.
Here’s another blog you may find useful on the “Guiding Principles of Sales Enablement.” Click to read.